The IBM IBase 75 (IB75) is a customer software package based on IBM's DB2 database software. It is designed to provide a data warehouse solution for customer service and support activities relating to IBM customer development, support and service. It provides a single, integrated data repository which can be used to store customer data, support scenarios and resolution information, and build profiles of customer behavior. IB75 includes a suite of tools to build, refine and customize the data repository, making it easier to query and report on customer information. It also includes customer problem resolution and performance tracking applications, as well as integrated text, image and multimedia management and analysis capabilities.