DELIVERY. Unless otherwise agreed, shipments are FOB. Seller's shipping point. Shipments will be made on a freight collect basis and by Seller's choice of transport, unless otherwise specified prior to Shipment. Risk of loss of goods subject to the Agreement shall pass to Purchaser upon delivery to carrier at point of shipment whether or not freight is pre-paid by Seller. Any quoted delivery time is approximate and the extension of delivery time shall not be cause for termination of the Agreement unless such delay is unreasonable and due to the gross negligence or intentional act of Seller. If Seller tenders the goods for delivery to Purchaser, and so notifies Purchaser, Purchaser will immediately take delivery. Purchaser agrees to furnish adequate facilities for the receipt and unloading of goods. Seller may store goods so tendered, but not accepted, for the account and risk of the Purchaser and invoice Purchaser for the purchase price of the goods.
*Free shipping or subsidised shipping rates apply to shipments up to 5KG only; for shipments over 5KG, we will contact the customer after placement of order with exact shipping rates
CLAIMS AND RETURNS. Claims by Purchaser must be made promptly upon delivery of shipment (which shall be deemed the invoice date) and Seller given an opportunity to investigate. All claims are deemed waived and Purchaser accepts such goods if objection is not made in writing within 30 days after delivery. Written authorisation must be obtained by Purchaser from Seller before Seller will accept returned goods.
RETURN OF GOODS It is a condition of the sale of the goods that the Company is not obligated to accept in any case, the return of goods for credit. The following relating to the return of goods for credit apply to all goods returned for this purpose with the approval of the Company.
(a) Prior arrangements must be made for all goods to be returned for any reason. Authorisation must be obtained from the Company in the form of a Goods Return Authorisation (RAM) number issued by the Company. Your Request for Credit or other documentation accompanying the goods must quote this RAM number and the original invoice number and date on which the goods were supplied. Any goods not accompanied by a RAM number will not be accepted and will be returned to the Purchaser with freight charged on to the Purchaser.
(b) Packaging: Where goods were originally supplied in a special Manufacturer's carton, any return shall be made in that original carton and the goods shall be in their original and unmarked condition, complete with any instruction sheets supplied.
(c) Freight: Outward and inward freight and transport charges are the responsibility of the Purchaser. If not prepaid by the Purchaser, freight will be deducted from the amount of credit.