Policies


Customer service policies, including usual delivery timeframes and the process if you cannot fulfil the order for any reason. You must advise your customers within two business days if goods are not available.

X-On Electronics is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are specified against each line item; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.


Customer Data Policy

X-On Electronics is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us. X-On Electronics uses cookies to make certain parts of the Site function correctly. A cookie is a small data file transferred by a website to user computer’s hard drive. The Site sends cookies when (among other occasions) user visits, makes a purchase, requests or personalizes information, or registers for the Site. A cookie cannot read personal data off a user’s hard disk or read cookie files created by other websites; the only Identifiable Information a cookie can contain is information a user supplies. Although user can still browse and search for products on the Site, user must have cookies enabled in order to add items to user’s shopping cart or to create/log into a XON account . Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.


Security capabilities and policy for transmission of payment card details

When purchasing from X-On Electronics your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre.


X-ON Cookie Notice

Details on how we utilize cookies
This X-On Cookie Notice explains the many cookie types and related technologies that are utilized in relation to our website, which is owned and operated by X-On Electronics ("we", "us", or "our").
Any X-On website or service that links to it or uses it as a reference is subject to this Cookie Notice. In addition to this Cookie Notice, our X-On Privacy Policy applies to any personal information gathered by cookies and related technologies.
Before using our website, you have the choice to allow or reject the usage of cookies (with the exception of strictly necessary cookies). Nevertheless, some functions might not function as intended if you disable cookies and related technologies.

What are technologies like cookies and others?
Cookies and other comparable technologies are used by us to gather and save specific data. When you visit our website, your internet browser usually downloads a cookie, which is a little text file, to your device (such your computer or mobile device). When you use your device to interact with our website, we use cookies and similar technologies to remember information about you, your preferences, or your device. When you engage with third-party technologies on our website, like scripts, pixels, and tags, which we incorporate for advertising purposes, we might also install cookies on your device.

1) Cookies that are placed by the website you are now on are known as first party cookies. They are only readable on that website. Furthermore, a website may make use of third-party cookies, which are cookies placed by other services.

2) Unlike session cookies, which are erased when your browser is closed, persistent cookies are stored on your device and are not immediately removed when you close your browser (unless you delete them before the expiration date).

Though personal information we maintain about you may be connected to the data stored in and retrieved from cookies, cookies may not contain any information that directly identifies a user.
We have included information below regarding the utilization of these technologies and the process by which you can modify cookie settings to suit your preferences.

Which cookies are used by us?
The following list of cookie types is divided into two categories: strictly obligatory cookies and optional cookies. This implies that the cookies we place when you visit our website will depend on your selections.

Strictly necessary cookies - Always on
We use these cookies to:
(1) Identify you and enable you to log into your user account;
(2) Remember your previous actions, such as cookie consent.
These cookies are essential for the operation of our website and its features, and thus cannot be disabled in our systems. The information collected is related to the operation of our website and allows us to provide you with the service you have requested. The use of these cookies for the above-mentioned objectives is justified by our legitimate interest in ensuring the proper technical functioning, access to, and use of our websites or apps, as well as providing you with the service you have requested.

Name of Cookies Host Purpose Type Duration
ASPXAUTH www.xonelec.com Used to identify whether a user is authenticated in applications First-Party Session
ARRAffinity www.xonelec.com This cookie is a feature on Azure App Service that allows an end user to talk to the same Azure App Service worker instance until session finishes First-Party Session
ARRAffinitySameSite www.xonelec.com It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session First-Party Session
ASP.NET_SessionId www.xonelec.com maintain an anonymous user session First-Party Session
ClientTimeZone www.xonelec.com maintain an anonymous user time zone First-Party Session
LoginusernameNew www.xonelec.com remember your login info First-Party Session

Analytical / performance cookies
We use these cookies to:
(1) Determine how you engage with our website.
(2) Improve and customize our website based on your choices.
These cookies are optional and are used to collect information such as how many users visit our website and which pages are popular, allowing us to improve the user experience. Turning off these cookies prevents us from collecting information to improve your experience. These cookies collect information solely for the purpose of improving our users' experience with our website. Third-party online traffic and analysis service providers may put these cookies. Our legal foundation for using these Cookies is that you have given your consent. You can withdraw your consent at any time. The withdrawal of permission has no effect on the lawfulness of processing based on consent that occurred prior to withdrawal.

Name of Cookies Host Purpose Type Duration
_ga .xonelec.com Records a particular ID used to come up with data about websiteusage by the user. First-party; Third-party 13 months
_ga_202XB7WRL1 .xonelec.com It stores a unique client ID and helps track user behavior First-party; Third-party 13 months
_gcl_au .xonelec.com This is a Google Ads cookie used for conversion linking across domains. It helps track ad clicks and conversions across different websites. First-party; Third-party 3 months
__ar_v4 .xonelec.com This cookie is associated with AdRoll's attribution and tracking efforts, providing insights into the effectiveness of our campaigns Third-Party 1 Year
__adroll_fpc .xonelec.com It helps us track user interactions and engagement with our ads and services Third-Party 1 Year
cto_bundle .xonelec.com It helps optimise the delivery of personalised content and advertisements based on user preferences and behaviour Third-Party 13 months

Functional cookies
We use these cookies to:
(1) Remember the choices you have made;
(2) Enhance your experience and personalize your visits.
In order to enhance your user experience and make your visits more pleasurable, these optional cookies are used to remember the selections you have made. We or outside companies who contribute services or features to our websites may set these cookies. Some or all of these services might not work correctly if you reject certain cookies. Your consent is our legal justification for using these cookies. You are free to change your mind at any moment. The legality of processing based on consent prior to its withdrawal will not be impacted by the withdrawal of consent.

Name of Cookies Host Purpose Type Duration
CurrencyCountry www.xonelec.com remember the currency country First-Party 1 Day
CurrencyNew www.xonelec.com remember the currency First-Party 1 Day
CurrencyRate www.xonelec.com remember the currency rate First-Party 1 Day
CurrencyStripe www.xonelec.com remember the price calculation for stripe First-Party 1 Day
CurrencySymbol www.xonelec.com remember the currency symbol First-Party 1 Day
modalPromoAlert www.xonelec.com remember the promo alert message First-Party 1 Day
CountryAdSmall www.xonelec.com remember the country specific ads First-Party Maximum 4 Days

How can you manage cookies?
(1) Remove cookies from your device
Most browsers allow you to manage your cookies by accepting or rejecting all cookies, as well as accepting only certain types. The technique for managing and deleting cookies is normally available through your browser's integrated help function. You can delete all cookies that are already on your device by deleting your browser's history. This will delete all cookies from the websites you've visited. However, you should be aware that you may lose some saved information (for example, saved login data or site preferences).
(2) Managing site-specific cookies
Check your browser's privacy and cookie settings for more control over site-specific cookies.
(3) Blocking cookies
Most modern browsers allow you to prevent cookies from being placed on your device, but you may need to manually modify some parameters each time you visit a site/page. Furthermore, some services and functionalities may fail completely.

Changes to our Cookies Notice
If there is an essential modification to this Cookie Notice, we will notify you on the website via the proper means. You can review the Cookies Notice by going to the website and clicking the "Cookies Notice" link.

Contact
If you have any questions about this Notice, please contact us using the details provided below.
Support Email: sales@x-on.com.au
Website: https://www.xonelec.com/
Mailing address :1161 Albany Highway, Bentley WA 6102, Australia.

Looking for help? Visit our FAQ's Section to answer to all your questions

 

X-ON Worldwide Electronics

Welcome To X-ON Electronics
For over three decades, we have been advocating and shaping the electronic components industry. Our management complements our worldwide business scope and focus. We are committed to innovation, backed by a strong business foundation. If you need a trustworthy supplier of electronic components for your business – look no further.
 

Copyright ©2024  X-ON Electronics Services. All rights reserved.
Please ensure you have read and understood our Terms & Conditions before purchasing. All prices exclude GST.

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