's Human Language Understanding Platform (NB-HLUP-2-5) is the Natural Language Processing (NLP) component. This component is built upon a collection of algorithms and models that are used to process and understand natural language. It allows users to input natural language in various forms, such as text, voice, images, or video and analyze it in order to extract information. In addition, the NLP component is able to recognize general language patterns, as well as use contextual information to detect more complex ideas and concepts. The NLP component of NB-HLUP-2-5 can provide insights into customers’ inquiry intents for improved customer service, detect trends in conversations for better marketing, and perform sentiment analysis to gain deeper understanding around customer sentiment.