Mercator | X-ON

mercator provides software and tech-enabled outsourcing solutions to the aviation industry in the United Arab Emirates and internationally. It advises airlines on business process improvement, transformation, and optimization strategies. It offers Jupiter Suite, a passenger services solution; mBELT, a baggage services management suite that enables airlines and ground handlers to get passenger's bags to their destination on time; mTRIPS, an electronic staff interline ticketing and management system; SkyChain, an air cargo management solution that manages air cargo business ranging from sales and reservations, pricing, capacity management, and cargo operations through to shipment handling, tracking and tracing, and supply chain management; and Nomad, a unit load device management solution for ground handlers and airlines. In addition, it offers loyalty and CRM solutions that transform consumer data into intelligent strategies, including a customer relationship information system; a customer affairs and service audit solution; mReach, a customer segmentation and campaign management solution; a customer knowledge warehouse; and mEngage, a mobile application for loyalty programs. Further, the company provides RAPID, an IT revenue management solution; RAPID Analytics, a strategic business intelligence system; mSID that enables users’ system to support reactive reporting, proactive safety auditing, and predictive capabilities; Sentinel, a trending and analysis tool that helps users monitor data to detect patterns; and iSaturn, an aviation incident management system that's transforming the way airlines' respond to safety concerns. Its consulting services include cost structure audit and analysis, training, business process analysis, business process re-engineering, transformation management, and productivity analysis. mercator was founded in 1985 and is headquartered in Dubai, United Arab Emirates with a location in Bangkok, Thailand.